A typical goal of consumer relations is to keep former customers because
A) most product complaints are made by new customers.
B) most service complaints come from new customers.
C) most requests for product upgrades come from prospective customers.
D) most sales are made to established customers.
Correct Answer:
Verified
Q1: In 2012, U.S. online shoppers were expected
Q2: At the core of international consumer relations
Q3: How many people worldwide now belong to
Q4: A reason public relations has become an
Q6: Which of the following is NOT a
Q7: Another name for consumer-generated media is
A) online
Q8: Which is NOT one of the sources
Q9: The term "bedbug letter" refers to
A) a
Q10: The risk of consumer complaints is greater
Q11: An ombudsman is a
A) government official-for example,
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