What Is the First Stage Identified in This Chapter That

What is the first stage identified in this chapter that can facilitate more effective responses to allegations of racism?

A) Having clear and concise definitions of racism in every organization
B) Instituting a race relations tribunal to adjudicate any hearings that result from allegations
C) Identifying and acknowledging the deeply felt emotions of both parties
D) Ensuring that allegations fall within the parameters of government or organizational mandate
E) Identifying what sanction the victim hopes is applied to the offender