Shilpa often works overtime for no pay as she is committed to ensuring her customers' satisfaction. Her manager has grown to expect this behaviour from Shilpa.
Shilpa's behaviour can be categorised under the _____________ component of the psychological contract.
A) contributions
B) inducements
C) organizational commitment
D) job satisfaction

Question

Quizplus · Accepted Answer

Shilpa's behavior of working overtime for no pay due to her commitment to customer satisfaction falls under the "contributions" component of the psychological contract. This component refers to what the employee is willing to offer or contribute to the organization, which in Shilpa's case is her extra time and effort without direct compensation.

Shilpa Often Works Overtime for No Pay as She Is