Hain's Department Stores Inc. has a program in which younger managers and employees help older workers navigate the challenges they face with new technology. This is known as:
A) reverse mentoring.
B) coaching.
C) cross-mentoring.
D) classical mentoring.
E) skill upgrading.

Question

Quizplus · Accepted Answer

The program described in the question is an example of reverse mentoring, in which younger employees help older workers with new technology. Coaching is typically a one-on-one relationship between a more experienced employee and a less experienced employee. Cross-mentoring involves individuals from different departments or functions mentoring one another. Classical mentoring involves a more experienced employee serving as a mentor to a less experienced employee. Skill upgrading refers to training and development programs to improve an employee's skills.