Question 1

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

Accepted Answer

This is the correct definition of employee engagement.

Question 2

Which of the following is a process theory?

Accepted Answer

The answer of Which of the following is a process...

Question 3

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

Accepted Answer

Skill variety, task identity, and task significance are the three core dimensions of job characteristics theory, which are believed to impact an employee's perception of meaningfulness in their work. This theory suggests that jobs that offer a variety of skills and tasks, a clear sense of the job's overall purpose and impact, and the opportunity to complete significant work, are more likely to foster intrinsic motivation and a sense of meaning and purpose in employees.

Question 4

Job enlargement combines a series of small tasks into one new, broader job so that people perform a variety of activities.

Accepted Answer

Job enlargement is the process of combining multiple tasks into a single, broader role for an employee to increase job satisfaction and motivation. This can help to enhance skills and personal growth and reduce boredom on the job.

Question 5

Which of the following theories focuses on the relationship between behavior and its consequences?

Accepted Answer

The theory of reinforcement focuses on how behavior is strengthened or weakened by its consequences. Specifically, behaviors that are reinforced (i.e. rewarded) are more likely to be repeated, while behaviors that are punished or receive no reinforcement are less likely to be repeated.

Question 6

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

Accepted Answer

Sally's motivation is driven by her personal satisfaction and sense of fulfillment in her work, which are intrinsic rewards. This is evident from her statement about feeling good about shaping the minds of tomorrow's leaders, which is an internal validation and not linked to external rewards or benefits (such as power, leadership role or hygiene factors like salary, working conditions etc.).

Question 7

A(n) __________ is an example of an intrinsic reward.

Accepted Answer

An intrinsic reward is a reward that comes from within oneself, such as a sense of satisfaction, accomplishment, or self-worth. Employee’s feelings of self-worth are an example of such intrinsic rewards. The other options (B, C, D, E) are all extrinsic rewards, which are rewards that come from external sources, such as praise or money.

Question 8

__________ refers to a reward given by another person.

Accepted Answer

An extrinsic reward refers to a reward given by another person, such as a bonus, promotion, or recognition. In contrast, an intrinsic reward is an internal sense of satisfaction or fulfillment, while an internal reward is a sense of accomplishment or pride. A valued reward and charity are not relevant to this concept.

Question 9

Empowering employees involves giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Accepted Answer

Empowering employees involves providing them with information, knowledge, power, and rewards to allow them to be more autonomous in their job roles. These elements enable employees to make decisions, take on additional responsibilities, and contribute to the success of the organization.

Question 10

The degree to which the job is perceived as important and having an impact on the company or consumers refers to task significance.

Accepted Answer

Task significance is the degree to which a job has a substantial impact on the lives or work of other people, both within the organization and outside. It is one of the dimensions of job characteristics theory.

Question 11

Organizations that empower workers often reward them based on the results shown in the company's bottom line.

Accepted Answer

Organizations that empower workers often tie rewards and incentives to accomplishments that contribute to the company's overall success and profitability, which is reflected in the bottom line.

Question 12

The job characteristic of autonomy influences the worker's experiencing meaningfulness of work.

Accepted Answer

Autonomy influences the worker's experience of responsibility for outcomes, not the meaningfulness of work. Meaningfulness is influenced by skill variety, task identity, and task significance.

Question 13

Which motivation theory proposes that needs must be satisfied in sequence?

Accepted Answer

The hierarchy of needs theory proposed by Maslow suggests that needs have a hierarchy and must be satisfied in sequence, starting with physiological needs, safety needs, love/belonging needs, esteem needs, and finally self-actualization needs.

Question 14

Which of the following theories proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

Accepted Answer

The hierarchy of needs theory, introduced by Abraham Maslow, proposes that people are motivated by a series of needs, including physiological (e.g. food, water), safety (e.g. shelter, protection), belongingness (e.g. social connection), esteem (e.g. achievement, recognition), and self-actualization (e.g. personal growth, realization of potential).

Question 15

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.

Accepted Answer

Gain sharing is a program that rewards employees for contributing to a company's success by improving performance and productivity, typically through a bonus system, not by granting part ownership of the organization.

Question 16

Job enlargement refers to incorporating high-level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.

Accepted Answer

Job enlargement involves increasing the variety of tasks that an employee performs, not necessarily incorporating high-level motivators. High-level motivators are more related to job enrichment.

Question 17

Which of the following is the arousal and persistence to pursue a certain course of action?

Accepted Answer

Arousal and persistence to pursue a certain course of action is referred to as motivation. Option A (Commitment) refers to making a pledge or promise to do something. Option C (Satisfaction) refers to the feeling of pleasure or contentment that comes from achieving a goal. Option D (Rewarding behavior) is a type of reinforcement that increases the likelihood of a behavior being repeated. Option E (Behavior modification) is a therapeutic approach that involves changing behavior through conditioning and reinforcement.

Question 18

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

Accepted Answer

Katie is motivated by extrinsic rewards, specifically the benefits package she receives from her job. She does not mention any enjoyment or fulfillment from the work itself (intrinsic rewards) or any variability in her rewards (variable rewards). Therefore, the best choice is A) extrinsic rewards.

Question 19

Which of the following theories emphasizes the needs that motivate people?

Accepted Answer

The theory that emphasizes the needs that motivate people is the content theory. The content theory of motivation focuses on the specific internal factors that drive an individual's behavior, such as their needs, desires, and goals. This theory suggests that individuals are motivated by fulfilling their basic physiological and psychological needs, and that these needs can vary depending on the individual. Therefore, choice C, content, is the best answer.

Question 20

Employee stock ownership plans give employees part ownership of the company, enabling them to share in improved profits.

Accepted Answer

Employee stock ownership plans (ESOPs) are designed to give employees part ownership of the company, either through the direct purchase of company stock or through stock options, allowing them to share in improved profits and potentially benefit from an increase in the company's stock value.

Quiz 16: Motivating Employees