Juran recommends joint quality planning between customers and suppliers, featuring the exchange of quality-related information.
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Q2: Maintaining clarity in job descriptions is an
Q3: The foundation of trust which forms the
Q4: Many companies in Japan do not inspect
Q5: One way to ensure that measurement is
Q6: The first and most obvious practice to
Q8: TQ advocates enlarging the concept of customers
Q9: Quality customer-supplier relationships are seen from the
Q10: The RDP shares with TQ similar views
Q11: Customer-supplier relationships under total quality are based
Q12: Kano's model of customer requirement identifies three
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