Customer-supplier relationships under total quality are based on all of the following principles except:
A) observing standard operating procedures and maintaining rigid job-boundaries.
B) development of win-win relationships between customers and suppliers.
C) establishing relationships based on trust.
D) recognition of the strategic importance of customers and suppliers.

Question

Quizplus · Accepted Answer

Total quality management emphasizes flexibility, collaboration, and continuous improvement, rather than rigid adherence to standard operating procedures and strict job boundaries. The other options (B, C, D) are principles that support the development of strong customer-supplier relationships under total quality management.

Customer-Supplier Relationships Under Total Quality Are Based on All of the Following