Which of the following is not a popular method of collecting information?
A) Getting workers involved in collecting information.
B) Top managers acting as customers of their own organization.
C) Inviting customers to inspect plant and operational facilities.
D) Monitoring the Internet.
Correct Answer:
Verified
Q8: TQ advocates enlarging the concept of customers
Q9: Quality customer-supplier relationships are seen from the
Q10: The RDP shares with TQ similar views
Q11: Customer-supplier relationships under total quality are based
Q12: Kano's model of customer requirement identifies three
Q14: What term is used in the text
Q15: Which of the following is not one
Q16: Which of the following is not a
Q17: According to Gersuny and Rosengren, customers have
Q18: The following statements reflect observations on RDP
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