List some of the methods of collecting information.
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Q15: Which of the following is not one
Q16: Which of the following is not a
Q17: According to Gersuny and Rosengren, customers have
Q18: The following statements reflect observations on RDP
Q19: The key ideas of integrative bargaining are
Q21: What are moments of truth?
Q22: Describe service standards.
Q23: Briefly describe the Resource Dependence Perspective.
Q24: List the similarities of the Resource Dependence
Q25: Describe integrative bargaining.
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