The key quality-related dimensions a business may concentrate on in order to differentiate itself from its competition are all of the following except:
A) superior product and service design.
B) outstanding service.
C) product variety.
D) continuous innovation.

Question

Quizplus · Accepted Answer

Product variety is more related to the range of products a company offers rather than the quality of those products. The other options (superior product and service design, outstanding service, and continuous innovation) are directly related to enhancing product or service quality.

The Key Quality-Related Dimensions a Business May Concentrate on in Order