Which of the following is not one of the four perspectives included in the balanced scorecard according to Robert Kaplan and David Norton?
A) Financial Perspective
B) Internal Perspective
C) Industry Perspective
D) Innovation and Learning Perspective

Question

Quizplus · Accepted Answer

The balanced scorecard developed by Robert Kaplan and David Norton includes four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth (Innovation and Learning). The Industry Perspective is not one of the perspectives included in their model.

Which of the Following Is Not One of the Four