Which of the following is not one of the key dimensions of service quality?
A) Reliability
B) Cost-effectiveness
C) Tangibles
D) Responsiveness

Name: Which of the following is not one of the key dimensions of service quality? A) Reliability B) Cost-effectiveness C) Tangibles D) Responsiveness
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Cost-effectiveness is not considered one of the key dimensions of service quality as outlined by the SERVQUAL model, which includes reliability, tangibles, responsiveness, assurance, and empathy.

Which of the Following Is Not One of the Key