According to the Baldrige Criteria, the Process Management category examines how an organization engages, manages, and develops its workforce to utilize its full potential in alignment with the organization's overall mission, strategy, and action plans.

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The Process Management category in the Baldrige Criteria focuses on how an organization designs, manages, and improves its processes to deliver customer value and achieve organizational success and sustainability. The engagement, management, and development of the workforce are examined in the Workforce category, not the Process Management category.

According to the Baldrige Criteria, the Process Management Category Examines