"Continuous improvement" refers to both incremental and "breakthrough" improvement.
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Q2: In 1984, the U.S Government designated November
Q3: Tolerances are acceptable deviations from targets.
Q4: Unlike services, manufacturing is performed away from
Q5: For an airline company, "on time arrival"
Q6: The "voice of the customer" refers to
Q8: Considering the three classes of needs suggested
Q9: Which of the following statements is not
Q10: As part of the evolving understanding of
Q11: Quality control in manufacturing is usually based
Q12: Which of the following is not a
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