Which of the following is not a difference in the management of quality in services and manufacturing?
A) Customer needs and performance standards are often difficult to identify and measure.
B) The production of services typically requires a higher degree of customization than does manufacturing.
C) Customers often are involved in the service process and present while it is being performed.
D) Services are generally capital intensive, whereas manufacturing is more labor intensive.

Question

Quizplus · Accepted Answer

The statement in D is incorrect as a general difference between services and manufacturing. Typically, manufacturing is considered more capital intensive due to the machinery and equipment required, while services are often more labor intensive due to the direct interaction with customers and the need for skilled personnel to deliver the service.

Which of the Following Is Not a Difference in the Management