Noriaki Kano suggests that three classes of customer needs exist. Which of the following is not one of them?
A) Essentials
B) Dissatisfiers
C) Delighters/exciters
D) Satisfiers
Correct Answer:
Verified
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Q13: Which of the following is not one
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Q15: Which of the following is not one
Q17: _ refer to those needs that are
Q18: The importance of Noriaki Kano's classification is
Q19: Over time, _ become _ as customers
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