_____ refer to those needs that are expected in a product or service.
A) Essentials
B) Dissatisfiers
C) Delighters/exciters
D) Satisfiers
Correct Answer:
Verified
Q12: Which of the following is not a
Q13: Which of the following is not one
Q14: _ is the term used in the
Q15: Which of the following is not one
Q16: Noriaki Kano suggests that three classes of
Q18: The importance of Noriaki Kano's classification is
Q19: Over time, _ become _ as customers
Q20: McGregor's Theory X model of motivation says
Q21: Which of the following is not a
Q22: At the _ level, data provide real-time
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