Which of the following is not one of the critical service dimensions?
A) Conformity
B) Consistency
C) Courtesy
D) Accessibility

Question

Quizplus · Accepted Answer

Conformity is not typically listed among the critical service dimensions, which generally include aspects like reliability, responsiveness, assurance, empathy, and tangibles. Service dimensions focus on how services are delivered and perceived, rather than conforming to specifications, which is more relevant to product quality.

Which of the Following Is Not One of the Critical