As part of the evolving understanding of quality management, many began to use the term _____ to contrast the difference between managing for quality in all organizational processes and focusing solely on manufacturing quality - _____.
A) strategic quality; operational quality
B) macro-quality; micro-quality
C) Big Q; Little Q
D) total quality; product quality

Question

Quizplus · Accepted Answer

Big Q refers to the broad concept of managing quality across all organizational processes, while Little Q focuses specifically on the quality of manufacturing processes.

As Part of the Evolving Understanding of Quality Management, Many