Question 1

If people in certain roles can request certain behaviors of others, then there is
A) countervailing power.
B) substitutability.
C) legitimate power.
D) reverse dependence.
E) visibility.

Accepted Answer

Legitimate power is the authority granted to individuals based on their position or role, allowing them to request certain behaviors from others.

Question 2

Jazmin is quick to complain about Timothy's lack of contribution on the team. She threatens posting pictures of the team working without him for the manager to see. Jazmin is using ________ power.
A) reward
B) legitimate
C) referent
D) expert
E) coercive

Accepted Answer

Jazmin is using coercive power because she is threatening to expose Timothy's lack of contribution to the manager, which implies a negative consequence for him.

Question 3

Sometimes employees have more power than their manager's because power is the ________ of an employee's control of resources.
A) perception
B) actual
C) potential
D) counter-valence
E) legitimacy

Accepted Answer

A

Question 4

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.
A) countervailing dependence
B) the norm of reciprocity
C) the zone of indifference
D) absorption
E) expertise

Accepted Answer

The norm of reciprocity refers to the social expectation that people will respond to each other in kind, returning benefits for benefits. This creates a sense of obligation to help those who have helped us.

Question 5

Having the right to control the information others receive is a form of ________ power.
A) coercive
B) reward
C) expert
D) legitimate
E) referent

Accepted Answer

Legitimate power is the power to control the information others receive.

Question 6

Behaviors that employees willingly engage in based on their manager's legitimate power are within the
A) zone of deference.
B) zone of compliance.
C) zone of indifference.
D) zone of agreement.
E) zone of trust.

Accepted Answer

The "zone of indifference" refers to the range of requests or directives that employees are willing to comply with without questioning, based on the legitimate power of their manager.

Question 7

Which of the following refers to the availability of alternative sources of resources?
A) visibility
B) nonsubstitutability
C) centrality
D) discretion
E) referent power

Accepted Answer

Nonsubstitutability refers to the degree to which an alternative source of resources is available. If a resource is nonsubstitutable, it means there are few or no alternatives available.

Question 8

If you decided not to show up for work or school tomorrow, how many people would have difficulty performing their jobs because of your absence? The answer depends on your
A) visibility.
B) absorption.
C) centrality.
D) discretion.
E) persuasion.

Accepted Answer

Centrality refers to how crucial your role is within the organization or group, affecting how much your absence would impact others' ability to perform their jobs.

Question 9

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of
A) visibility.
B) absorption.
C) centrality.
D) discretion.
E) persuasion.

Accepted Answer

Displaying diplomas and awards increases visibility, showcasing one's qualifications and achievements to others.

Question 10

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?
A) centrality
B) visibility
C) discretion
D) nonsubstitutability
E) charisma

Accepted Answer

The consulting firm is trying to increase nonsubstitutability by convincing clients that only they have the unique skills and knowledge needed, making it difficult for clients to find alternatives.

Question 11

For many employees, the best nonsubstitutability strategy is to
A) have a Master's degree.
B) become friends with the boss.
C) develop a personal brand.
D) criticize co-workers.
E) become more visible.

Accepted Answer

Developing a personal brand makes an employee unique and irreplaceable, enhancing their nonsubstitutability.

Question 12

A New York City Transit Union strike once clogged roads and prevented half of city workers from getting to the job on time. This illustrates the contingency of
A) visibility.
B) discretion.
C) centrality.
D) nonsubstitutability.
E) legitimacy.

Accepted Answer

Centrality refers to the importance of a role or function within an organization or system. The strike demonstrated the central role of the transit system in ensuring the smooth functioning of the city, as its disruption had significant impacts on city workers and traffic.

Question 13

Many front-line supervisors have legitimate, reward, and coercive power. However, these are often curtailed due to the supervisor's lack of ________ due to rules they must follow.
A) discretion
B) visibility
C) centrality
D) trust
E) nonsubstitutability

Accepted Answer

Front-line supervisors often have their power curtailed due to a lack of discretion, as they must adhere to organizational rules and policies, limiting their ability to make independent decisions.

Question 14

What are the three resources which potentially enhance the power of members in social networks?
A) information, visibility, referent power
B) discretion, visibility, reward power
C) information, visibility, reward power
D) visibility, coercive power, reward power
E) information, discretion, social capital

Accepted Answer

The answer of What are the three resources which potentially...

Question 15

Network members with high ________ control the distribution of information and other resources to people on either side of them within the network.
A) degree centrality
B) visibility
C) closeness
D) betweenness
E) discretion

Accepted Answer

Betweenness centrality measures the extent to which a node lies on the shortest path between other nodes, thus controlling the flow of information and resources within the network.

Question 16

The more someone fills structural holes in a network through brokering, the more likely he or she is to
A) be laid off or demoted.
B) be seen as someone who engaged in unethical practices.
C) engage in impression management.
D) be taken advantage of by others in the network.
E) get early promotions and higher pay.

Accepted Answer

Brokering structural holes in a network allows individuals to connect disparate groups, providing them with unique information and opportunities, which can lead to early promotions and higher pay.

Question 17

Which of the following is true of people who feel empowered?
A) They are less likely to rely on stereotypes.
B) They are very good with empathizing.
C) They tend to be less motivated.
D) It increases automatic thinking.
E) It increases mindful thinking.

Accepted Answer

The answer of Which of the following is true of...

Question 18

When asked to recommend someone for valued positions, other network members more readily think of you than of people outside the network because of your
A) increased visibility.
B) increased referent power.
C) increased reciprocity.
D) expert power.
E) increased expertise.

Accepted Answer

Increased visibility within a network makes you more memorable and top-of-mind for recommendations.

Question 19

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?
A) Strong ties tend to be different from us, and different people tend to have different information and connections that we don't have.
B) Weak ties are acquaintances who are usually different from us and therefore offer resources we do not possess.
C) Strong ties are acquaintances who are usually different from us and therefore offer resources we do not possess.
D) Weak ties tend to be similar to us and to each other, and similar people tend to have the same information and connections that we already have.
E) Strong ties serve as a "bridge" across several unrelated networks, where we receive unique resources from each network rather than more of the same resources.

Accepted Answer

Weak ties connect us to different networks, providing access to new information and resources not available within our close-knit circles.

Question 20

Reciprocity increases among network members as they become more embedded in the network. That is because these members gain
A) reward power.
B) referent power.
C) legitimate power.
D) coercive power.
E) weak ties.

Accepted Answer

As members become more embedded in a network, they gain referent power, which is based on the respect and admiration they earn from others, leading to increased reciprocity.

Quiz 10: Power and Influence in the Workplace

If people in certain roles can request certain behaviors of others, then there is

Jazmin is quick to complain about Timothy's lack of contribution on the team. She threatens posting pictures of the team working without him for the manager to see. Jazmin is using ________ power.

Sometimes employees have more power than their manager's because power is the ________ of an employee's control of resources.

People tend to feel an obligation to help others who have helped them. This subtle form of legitimate power is based on ________.

Having the right to control the information others receive is a form of ________ power.

Behaviors that employees willingly engage in based on their manager's legitimate power are within the

Which of the following refers to the availability of alternative sources of resources?

If you decided not to show up for work or school tomorrow, how many people would have difficulty performing their jobs because of your absence? The answer depends on your

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?

For many employees, the best nonsubstitutability strategy is to

A New York City Transit Union strike once clogged roads and prevented half of city workers from getting to the job on time. This illustrates the contingency of

Many front-line supervisors have legitimate, reward, and coercive power. However, these are often curtailed due to the supervisor's lack of ________ due to rules they must follow.

What are the three resources which potentially enhance the power of members in social networks?

Network members with high ________ control the distribution of information and other resources to people on either side of them within the network.

The more someone fills structural holes in a network through brokering, the more likely he or she is to

Which of the following is true of people who feel empowered?

When asked to recommend someone for valued positions, other network members more readily think of you than of people outside the network because of your

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Reciprocity increases among network members as they become more embedded in the network. That is because these members gain