According to industry experts, businesses are only successful in predicting customer purchase behavior 90% of the time, justifying the investment in having a CRM system.

Question

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Businesses are not successful in predicting customer purchase behavior 90% of the time; the accuracy of predictions can vary widely and is often much lower, which is why CRM systems are valuable for improving understanding and predictions.

According to Industry Experts, Businesses Are Only Successful in Predicting