The future of CRM technology promises no significant improvement in CRMfunctionality due to the volatility of technology platforms.
Correct Answer:
Verified
Q25: The authors believe that the use of
Q26: According to industry experts implementing customer relationship
Q27: At this time, the majority of U.S.
Q28: CRM's value to employees and in particular
Q29: According to industry experts, businesses are only
Q31: Sales force composition is expected to remain
Q32: Alternative territory management formats are being explored
Q33: Companies with CRM systems are currently confused
Q34: Using the CRM system's planning tools, managers
Q35: Simplicity or ease of use is the
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