Sarah's manager often comments on how "good she is at listening." List the keys to effective listening and then provide examples of both good and bad listeners.

Question

Quizplus · Accepted Answer

The Answer is Keys to effective listening include being present in the moment, focusing on the speaker, showing empathy, asking clarifying questions, and providing feedback. Good listeners demonstrate these qualities by maintaining eye contact, nodding and using body language to show understanding, and summarizing the speaker's points to ensure understanding. They also ask open-ended questions to encourage the speaker to elaborate and share their thoughts and feelings.

On the other hand, bad listeners may exhibit traits such as interrupting the speaker, being distracted by their phone or other tasks, showing disinterest through their body language, and not providing any feedback or acknowledgment of the speaker's points. They may also fail to ask clarifying questions or show empathy towards the speaker's experiences. Overall, effective listening requires active engagement and a genuine interest in understanding the speaker's perspective.

Sarah's Manager Often Comments on How "Good She Is at Listening