With respect to Juran's quality trilogy, _____ refers to the process for breaking through to unprecedented levels of performance.
A) quality improvement
B) quality variance
C) quality planning
D) quality control

Question

Quizplus · Accepted Answer

Quality improvement, the first component of Juran's quality trilogy, refers to the process for breaking through to unprecedented levels of performance. Quality control, the second component, refers to the process for ensuring that errors do not occur. Quality planning, the third component, refers to the process for preparing to meet quality goals. Quality variance is not a term used in Juran's quality trilogy.

With Respect to Juran's Quality Trilogy, _____ Refers to the Process