According to Juran's quality trilogy, _____ begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs.
A) quality planning
B) quality variance
C) quality matrix
D) quality inspection

Question

Quizplus · Accepted Answer

According to Juran's quality trilogy, quality planning is the first step in achieving quality and it involves identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs. Quality variance refers to deviations from expected quality standards, quality matrix is not a term commonly associated with Juran's quality trilogy, and quality inspection is only one component of the quality control process, which is the second step in the trilogy.

According to Juran's Quality Trilogy, _____ Begins with Identifying Customers