According to Crosby, _____ refers to a performance standard that concentrates on preventing defects rather than just finding and fixing them.
A) Chi-squared test
B) Six Sigma
C) Zero Defects
D) Linear Effects

Question

Quizplus · Accepted Answer

Zero Defects, as defined by Crosby, emphasizes an approach in which preventing defects takes precedence over merely identifying and correcting them. The goal is to achieve near-perfect quality by minimizing the number of errors that occur in a process or product. Choices A, B, and D are not synonymous with this concept.

According to Crosby, _____ Refers to a Performance Standard That