With respect to Juran's quality trilogy, _____ refers to the process for meeting quality goals during operations.
A) quality planning
B) quality variance
C) quality improvement
D) quality control

Question

Quizplus · Accepted Answer

Quality control refers to the process of monitoring and measuring products and services to ensure they meet the desired quality standards. This involves identifying and correcting deviations from the established quality targets during operations. The other options in the quality trilogy are: A) quality planning, which involves defining the quality objectives and determining the resources needed to achieve them; B) quality variance, which is the difference between the actual and desired quality levels; and C) quality improvement, which entails identifying and eliminating the causes of quality problems to achieve better outcomes.

With Respect to Juran's Quality Trilogy, _____ Refers to the Process