Question 1

Portals are often created as Web pages and make use of ____ to communicate with servers.

Accepted Answer

Portals can use either the Internet or an intranet to communicate with servers, depending on whether they are intended for public or private use.

Question 2

Examples of ____ reports include payables, receivables, general ledger, and profitability.

Accepted Answer

These reports are related to financial transactions and accounting, which are part of financial reporting.

Question 3

Examples of ____ reports include profits by product, profits by customer, and competition analysis.

Accepted Answer

The answer of Examples of ____ reports include profits by...

Question 4

Compensation, retention, and workforce profile and compliance are examples of ____ reports.

Accepted Answer

These reports are related to human resources (HR) as they deal with employee compensation, retention strategies, workforce demographics, and compliance with labor laws.

Question 5

Business performance, billing, and order fulfillment are examples of ____ reports.

Accepted Answer

These reports are related to the processes of managing orders and ensuring they are fulfilled, which falls under Order Management and Fulfillment.

Question 6

Agent performance, service and delivery cost, and contact center sales are examples of ____ reports.

Accepted Answer

These reports are related to the operations and performance of a contact center, including agent performance and sales metrics.

Question 7

The following is NOT an example of a Supply Chain report: ____.

Accepted Answer

Competition analysis is typically related to market analysis and strategy rather than supply chain management.

Question 8

The following is NOT an example of a Service report: ____.

Accepted Answer

General ledger is not an example of a service report because it is a financial statement that summarizes the financial transactions of a company. Service reports, on the other hand, are used to evaluate the effectiveness of a service or product.

Question 9

The following is NOT an example of a Marketing report: ____.

Accepted Answer

Payables are not an example of a marketing report because they are related to accounts payable, not marketing.

Question 10

Which of the following is NOT a benefit of ERP: ____.

Accepted Answer

Dependence on one vendor is not a benefit of ERP; it can be a risk or limitation, as it may lead to vendor lock-in and reduced flexibility.

Question 11

Which of the following is NOT a drawback of ERP: ____.

Accepted Answer

ERP systems are designed to improve communication and integration between functional areas, not hinder it.

Question 12

Products like ____ offer doctors instant access to medical information, aid in the treatment and diagnosis of patients, and provide improved patient care and safety.

Accepted Answer

ePocrates is a well-known medical app that provides healthcare professionals with instant access to drug information, medical guidelines, and other resources to aid in patient care and diagnosis.

Question 13

Political scientist Bruce Bueno de Mesquita has developed a computer model that uses game theory to predict whether another country will attack or develop a dangerous weapon with ____ percent certainty.

Accepted Answer

Bruce Bueno de Mesquita's computer model is known for predicting outcomes with 90 percent certainty using game theory.

Question 14

Air traffic controllers can hone their skills and emergency responses in various scenarios using ____.

Accepted Answer

Simulation allows air traffic controllers to practice and improve their skills by recreating various scenarios and emergencies in a controlled environment.

Question 15

Which of the following is NOT a characteristic of DSS: ____.

Accepted Answer

DSS (Decision Support Systems) are designed to handle complex analysis, not simple analysis.

Question 16

A ____ management system assists an organization in capturing, storing, and distributing knowledge for use and reuse by the organization and sometimes by its partners and customers.

Accepted Answer

A knowledge management system is designed to capture, store, and distribute knowledge within an organization for use and reuse.

Question 17

The following is an example of how GIS can be used: ____.

Accepted Answer

GIS (Geographic Information Systems) can be used in various fields including emergency services, business analytics, and military operations, making all the options correct.

Question 18

A ____ information system is capable of storing, manipulating, and displaying geographic or special information, including maps of locations or regions around the world

Accepted Answer

A geographic information system (GIS) is designed to store, manipulate, and display geographic or spatial information, including maps of various locations or regions.

Question 19

Journals such as Healthcare ____ report research on ways to reduce medical errors and improve health care delivery by using computer systems and technology in medicine.

Accepted Answer

Informatics is the field that focuses on the use of computer systems and technology to improve healthcare delivery and reduce medical errors.

Question 20

Medical informatics combines traditional medical research with ____.

Accepted Answer

Medical informatics combines traditional medical research with computer science to manage and analyze medical data effectively.

Quiz 9: Information, Decision Support, and Special-Purpose Systems