At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of

Name: At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of
Brand: Quizplus
Rating: 4.9 (46 reviews)

Question

Quizplus · Accepted Answer

This is an example of empowerment, where front-line employees are given the authority to make decisions and take action in order to improve customer satisfaction.

At WestJet, Front-Line Employees Have the Right to Issue Travel