Question 1

Which of the following is true about managing the IS workforce?

Accepted Answer

Outsourcing IS work overseas can create a range of problems such as cultural differences, different time zones, language barriers, and difficulties with integrating domestic and nondomestic workforces. Therefore, defining global work expectations can also become a challenge. The other options are incorrect. During the late 1990s, executives found it increasingly difficult to hire and retain IS employees due to high competition in the job market. Companies outsource work to other countries primarily for cost advantages. Replacing IS personnel can be expensive, especially if replacement costs accumulate frequently.

Question 2

Which of the following is the first step in operating an information system properly?

Accepted Answer

Determining the information needed is the first step in operating an information system properly. This will help in identifying what data needs to be collected and processed to achieve the desired outcomes. Other steps such as determining the reason for gathering data, choosing the medium of technology, transmitting data, and using the information will follow suit after determining the necessary information needed to be collected.

Question 3

Describe the information that is appropriate for making strategic planning decisions and for making operational control decisions.

Accepted Answer

The answer of Describe the information that is appropriate for...

Question 4

Which of the following information would be most appropriate for the middle management of a large corporation?

Accepted Answer

Middle management typically requires summaries and exception reports of operating results to make informed decisions and manage day-to-day operations effectively.

Question 5

The ________ of GASSP's key principles states that organizations should periodically assess the risks to information and information systems.

Accepted Answer

The assessment principle of GASSP's key principles requires organizations to periodically assess the risks to information and information systems. This involves identifying potential threats, vulnerabilities, and impacts, as well as evaluating the effectiveness of existing controls and implementing new ones as needed. This principle emphasizes the importance of ongoing risk management as a key component of information security.

Question 6

Which of the following is the last step in operating an IS properly?

Accepted Answer

The last step in operating an IS properly is using the information. Although determining appropriate data, gathering appropriate data, and determining information needs are important steps in the process, the ultimate goal of using an IS is to transform data into meaningful information that can be utilized to make informed decisions. Transmitting data is not necessarily the final step as information may need to be analyzed, interpreted, and applied before it is transmitted to its intended users.

Question 7

Which of the following information would be most appropriate for the first-line management of a large corporation?

Accepted Answer

The answer of Which of the following information would be...

Question 8

________ involves measuring the degree to which employees, or users, are satisfied with the IS.

Accepted Answer

Managing user satisfaction is the process of gathering feedback and measuring the degree to which employees or users are satisfied with an information system. This is important because user satisfaction affects the adoption, usage, and success of the system. Measuring employee satisfaction (A) is similar but focuses only on employee feedback. Managing price satisfaction (B) is not relevant to information systems and managing employee proficiency (D) is important but does not involve measuring satisfaction. Formatting the IS (E) is important but does not address user satisfaction.

Question 9

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

Accepted Answer

Information for operational control decisions should be as accurate as possible to ensure effective decision-making, even if some subjectivity is involved. Inaccurate information can lead to poor decisions and negative consequences for the organization.

Question 10

In response to the increasing threat of security issues to information systems, private and public organizations around the world came together in 1992 to form the ________.

Accepted Answer

The answer of In response to the increasing threat of...

Question 11

Organizations must clearly define and acknowledge information security accountability and responsibility. Which of Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here?

Accepted Answer

The accountability principle states that organizations must clearly define and acknowledge information security accountability and responsibility.

Question 12

Martin has determined exactly what information he needs to assess worker productivity. He has collected the appropriate data necessary to produce the relevant information. What should Martin do next?

Accepted Answer

Martin should summarize and analyze the data next in order to make sense of the information collected and draw conclusions about worker productivity.

Question 13

The quality of the IS refers to ________.

Accepted Answer

The answer of The quality of the IS refers to...

Question 14

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?

Accepted Answer

Forecasts and exception reports of problems are most likely to be relevant for Dorothy because they provide information about potential future events and problems that need to be addressed.

Question 15

________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work.

Accepted Answer

Information technology (IT) is the segment of technology that deals with the use of computers and telecommunications devices to manage, process, and store information. IT is essential to the management of data and the automation of various functions within an organization.

Question 16

Which of the following information would be most appropriate for the top management of a large corporation?

Accepted Answer

Top management in a large corporation is primarily concerned with strategic decision-making, which involves understanding the external environment and long-term trends. Environmental data and trends provide insights necessary for strategic planning and positioning the company for future success.

Question 17

Irvine White's work primarily involves supervising the production in one of the factories of TM Corp, a large manufacturing and retail company. Which of the following information is most likely to be relevant for Irvine?

Accepted Answer

Irvine White's role involves supervising production, so detailed reports of problems in his factory are most relevant to his responsibilities, as they directly impact production efficiency and quality.

Question 18

What are the steps in evaluating information?

Accepted Answer

The answer of What are the steps in evaluating information?...

Question 19

Which of the following activities improves IS effectiveness?

Accepted Answer

Managing user satisfaction improves IS effectiveness by ensuring that users are happy with the system and are able to use it effectively.

Question 20

Since information is central to all organizational decision making, there is no such thing as too much information.

Accepted Answer

While information is important for decision making, too much information can lead to analysis paralysis and decision fatigue. It is important to have the right amount of relevant information to make effective and efficient decisions.

Quiz 17: Controlling, Information, and Technology