Question 1

In a ____________ organization,the entire work flow is mechanized in a sophisticated and complex form of production technology.
A)service production
B)mass production
C)large-batch production
D)small-batch production
E)continuous process production

Accepted Answer

In a continuous process production organization, the entire work flow is mechanized in a sophisticated and complex form of production technology. This type of organization involves the continuous production of goods without interruption, with the use of specialized machines and processes. Examples of continuous process production include oil refining, chemical production, and electricity generation.

Question 2

Scenario - Javier Gomez
Javier is a veteran manager with Pixel International,Inc.(PII).Recently PII purchased a small business in the printing industry.Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure.Currently,employees are assigned to one of three departments,including sales,production,and legal defense.
-Current departmentalization of Javier's new division can be characterized primarily as
A)vertical functional.
B)divisional.
C)horizontal matrix.
D)team-based.
E)none of these.

Accepted Answer

The answer of Scenario - Javier Gomez
Javier is a veteran...

Question 3

In __________ production,firms produce goods in batches of one or a few products designed to customer specification.
A)service
B)customer-induced
C)continuous process
D)small batch
E)mass

Accepted Answer

In small batch production, firms produce goods in batches of one or a few products designed to customer specification.

Question 4

Scenario - Javier Gomez
Javier is a veteran manager with Pixel International,Inc.(PII).Recently PII purchased a small business in the printing industry.Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure.Currently,employees are assigned to one of three departments,including sales,production,and legal defense.
-In determining Javier's span of management,he should consider all of the following EXCEPT
A)Is the work performed by subordinates stable and routine?
B)Do subordinates perform similar tasks?
C)Are rules and procedures defining task activities available?
D)Do Javier's personal preferences and style favor a larger or small span?
E)All of these.

Accepted Answer

The answer of Scenario - Javier Gomez
Javier is a veteran...

Question 5

The deployment of organizational resources to achieve strategic goals is known as ____________________.

Accepted Answer

The answer of The deployment of organizational resources to achieve...

Question 6

The ____________________ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.

Accepted Answer

The answer of The ____________________ is an unbroken line of...

Question 7

Juan is a top manager at I.F.L. ,a matrix organization.He oversees both the product and functional chains of command,and is responsible for maintaining a power balance between the two sides of the matrix.Juan is a(n):
A)Political leader
B)Functional leader
C)Divisional leader
D)Matrix leader
E)Top leader

Accepted Answer

The answer of Juan is a top manager at I.F.L....

Question 8

When each employee is held accountable to only one supervisor,it is called ____________________.

Accepted Answer

The answer of When each employee is held accountable to...

Question 9

The degree to which organizational tasks are subdivided into individual jobs is called ____________________.

Accepted Answer

The answer of The degree to which organizational tasks are...

Question 10

Organizations such as Amazon.com,Google,Facebook,and Priceline.com are examples of firms that are based on:
A)Digital technology
B)Tangible output
C)Direct contact with customers
D)Mechanistic technology
E)Products rather than services

Accepted Answer

These organizations are all heavily reliant on digital technology for their operations and success. They are primarily web-based companies that provide digital products and services to customers.

Question 11

Division of labor is also known as ____________________.

Accepted Answer

The answer of Division of labor is also known as...

Question 12

In the ________ structure,the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
A)virtual network
B)matrix
C)functional
D)divisional
E)geographic

Accepted Answer

The answer of In the ________ structure,the organization is viewed...

Question 13

Swift Move Facilities manufacturers two different bicycle models.The company produces a high volume of products using standardized production runs.The company does very little product customization.Swift Move uses what type of technology structure?
A)Service production
B)Mass production
C)Large-batch production
D)Small-batch production
E)Continuous process production

Accepted Answer

Mass production involves producing standardized products in large volumes using an assembly line, which is the case for Swift Move Facilities.

Question 14

Salta Communications is a global telecommunications company that has operations on four continents.The CEO's direct supervisors include VPs for the North American South American,European,and the Asian divisions.Salta can best be described as using what organizational structure?
A)Network
B)Matrix
C)Functional
D)Divisional
E)Geographic

Accepted Answer

The answer of Salta Communications is a global telecommunications company...

Question 15

The framework in which the organization defines how tasks are divided,resources are deployed,and departments are coordinated is called ____________________.

Accepted Answer

The answer of The framework in which the organization defines...

Question 16

The visual representation of an organization's structure is called the ____________________.

Accepted Answer

The answer of The visual representation of an organization's structure...

Question 17

Scenario - Javier Gomez
Javier is a veteran manager with Pixel International,Inc.(PII).Recently PII purchased a small business in the printing industry.Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure.Currently,employees are assigned to one of three departments,including sales,production,and legal defense.
-The analysis of whether the new division should be centralized or decentralized should include all of the following EXCEPT
A)the level of change and uncertainty in the environment.
B)corporate history and culture.
C)the threat of crisis or the risk of company failure.
D)the structure of competitors and customers.
E)all of these should be included.

Accepted Answer

The answer of Scenario - Javier Gomez
Javier is a veteran...

Question 18

Flash Card Inc.recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes.The result of this was a stronger emphasis on horizontal coordination.This level of change is referred to as:
A)Reorganization
B)Reengineering
C)E-engineering
D)Strategic planning
E)Corporate structuring

Accepted Answer

The revision of manufacturing and leadership processes indicates a significant change in the company's operations, which is the goal of reengineering. The emphasis on horizontal coordination also indicates a focus on improving efficiency through process redesign, which is a key component of reengineering.

Question 19

Scenario - Javier Gomez
Javier is a veteran manager with Pixel International,Inc.(PII).Recently PII purchased a small business in the printing industry.Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure.Currently,employees are assigned to one of three departments,including sales,production,and legal defense.
-If Javier organizes with a horizontal matrix structure,some potential advantages that he could anticipate include all of the following,EXCEPT
A)a more efficient use of resources.
B)greater flexibility and adaptability to a changing environment.
C)development of both general and specialist management skills.
D)decreased need for coordination among managers.
E)all of these are potential advantages.

Accepted Answer

A horizontal matrix structure involves the use of cross-functional teams, which can result in increased need for coordination among managers rather than decreased need. Therefore, decreased need for coordination among managers is not a potential advantage of this structure.

Question 20

_________ refers to the fact that services are perishable and cannot be stored in inventory.
A)Boundarylessness
B)Tangible output
C)Intangible output
D)Flexible operations
E)Centralization

Accepted Answer

Intangible output refers to the fact that services are intangible, and therefore cannot be stored in inventory. This means that services are perishable and must be consumed immediately after production.

Quiz 10: Designing Adaptive Organizations

In a ____________ organization,the entire work flow is mechanized in a sophisticated and complex form of production technology.

In __________ production,firms produce goods in batches of one or a few products designed to customer specification.

The deployment of organizational resources to achieve strategic goals is known as ____________________.

The ____________________ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.

Juan is a top manager at I.F.L. ,a matrix organization.He oversees both the product and functional chains of command,and is responsible for maintaining a power balance between the two sides of the matrix.Juan is a(n) :

When each employee is held accountable to only one supervisor,it is called ____________________.

The degree to which organizational tasks are subdivided into individual jobs is called ____________________.

Organizations such as Amazon.com,Google,Facebook,and Priceline.com are examples of firms that are based on:

Division of labor is also known as ____________________.

In the ________ structure,the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Swift Move Facilities manufacturers two different bicycle models.The company produces a high volume of products using standardized production runs.The company does very little product customization.Swift Move uses what type of technology structure?

Salta Communications is a global telecommunications company that has operations on four continents.The CEO's direct supervisors include VPs for the North American South American,European,and the Asian divisions.Salta can best be described as using what organizational structure?

The framework in which the organization defines how tasks are divided,resources are deployed,and departments are coordinated is called ____________________.

The visual representation of an organization's structure is called the ____________________.

Flash Card Inc.recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes.The result of this was a stronger emphasis on horizontal coordination.This level of change is referred to as:

_________ refers to the fact that services are perishable and cannot be stored in inventory.