_____,one of the components on which customers evaluate service quality,refers to the knowledge and courtesy of employees and their ability to convey trust.

Question

_____,one of the components on which customers evaluate service quality,refers to the knowledge and courtesy of employees and their ability to convey trust.​

Quizplus · Accepted Answer

Assurance refers to the knowledge and courtesy of employees and their ability to convey trust. It includes aspects such as the confidence and competence of staff, their ability to inspire trust and credibility, and their readiness to help customers.

_____,One of the Components on Which Customers Evaluate Service Quality,refers