Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.
A) negotiate with the current receptionist
B) tell the current receptionist she is being reassigned
C) involve the current receptionist in the decision process
D) explain the benefits of this change to the current receptionist.

Question

Quizplus · Accepted Answer

Involving the current receptionist in the decision process is the best option as it would reduce resistance to the change. This would give the receptionist a sense of ownership and control over the decision, making them more likely to embrace the change. Negotiating or reassigning the current receptionist may create resentment or negativity towards the change, while explaining the benefits may not be enough to overcome resistance.

Back2Work Is Considering Replacing the Receptionist Who Answers the Phone