In the value chain, customer service is concerned with inducing buyers to purchase the product and providing a means for them to do so.

Question

Quizplus · Accepted Answer

Customer service in the value chain is primarily concerned with enhancing customer satisfaction and assisting customers in using products or services effectively, rather than inducing buyers to purchase the product, which is more closely related to marketing and sales activities.

In the Value Chain, Customer Service Is Concerned with Inducing