Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings.
-Amina thinks about a message that she has to send to a co-worker, and then begins to write the first draft the message. According to the model in the textbook, what stage of the communication process is Amina in at this point?

Question

Quizplus · Accepted Answer

Amina is in the encoding stage of the communication process, where she is formulating and organizing her message in a way that can be understood by the receiver.

Amina Received Her Human Resources Diploma Last Year, and Has