Amina Amina Received Her Human Resources Diploma Last Year, and Has

Amina
Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings.
-Amina attends a presentation by members of Global Success's information technology department. Before she takes a seat, Amina turns off her cell phone. She then selects a seat at the front of the room near the speakers. What technique has Amina used to enhance her listening?

A) keeping an open mind
B) capitalizing on lag time
C) controlling her surroundings
D) establishing a receptive mind-set