Amina
Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings.
-Amina needed to let some of her colleagues know that the company's holiday social was being rescheduled from 6:00 pm to 7:30 pm. She decided to personally call each colleague individually to deliver the information. On the day of the holiday social, some of her colleagues arrived at 6:00 instead of 7:30. Where in the communication process did Amina make a mistake?

Question

Quizplus · Accepted Answer

Amina chose to deliver the information through personal phone calls, which may not have been the most effective channel for ensuring that all colleagues received and remembered the message. This could have led to some of them arriving at the wrong time. A better choice would have been to send a group email or post the information on the company's intranet, which would have made it easier for colleagues to access and refer to the information.

Amina Amina Received Her Human Resources Diploma Last Year, and Has