Amina Amina Received Her Human Resources Diploma Last Year, and Has

Amina
Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings.
-Laura Ambrose has received several complaints from her employees about how the office's meetings are currently organized. Instead of getting upset, she has decided to use this as an opportunity to improve office meeting structure and is glad that her employees feel comfortable enough to voice their opinions. Which of the recommendations given in the text for becoming an active listener is she practising?

A) Establish a receptive mindset.
B) Listen for main points.
C) Listen between the lines.
D) Be patient.