Which of the following statements about direct claims is most accurate?
A)Written claims are taken more seriously than claims made by phone or e-mail.
B)Straightforward claims use the indirect approach.
C)When you have a straightforward claim, your first step should always be to write a claim letter.
D)Companies of all sizes today employ social media specialists who monitor and respond to online comments and complaints.

Question

Which of the following statements about direct claims is most accurate? 
A)Written claims are taken more seriously than claims made by phone or e-mail.
B)Straightforward claims use the indirect approach.
C)When you have a straightforward claim, your first step should always be to write a claim letter.
D)Companies of all sizes today employ social media specialists who monitor and respond to online comments and complaints.

Quizplus · Accepted Answer

The Answer of Which of the following statements about direct claims is most accurate? 
A)Written claims are taken more seriously than claims made by phone or e-mail.
B)Straightforward claims use the indirect approach.
C)When you have a straightforward claim, your first step should always be to write a claim letter.
D)Companies of all sizes today employ social media specialists who monitor and respond to online comments and complaints.

Which of the Following Statements About Direct Claims Is Most