
Which of the following is the best opening for an adjustment message?
A) We appreciate your message of November 17 wherein you let us know what happened while dining with us last month.
B) We have credited your account for $36 to refund your dining bill.
C) We are so sorry that you had a bad experience while dining with us last month.
D) Although we generally don't offer refunds, we're willing to make an exception in this case.
Correct Answer:
Verified
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