A customer has posted a negative comment on your company's Facebook about her dissatisfaction with the customer service she received. What should you do?
A)Delete the comment immediately before too many people see it.
B)File a lawsuit against the customer for libel.
C)Reply to the customer's post within 24 hours.
D)Ignore the comment.

Question

A customer has posted a negative comment on your company's Facebook about her dissatisfaction with the customer service she received. What should you do? 
A)Delete the comment immediately before too many people see it.
B)File a lawsuit against the customer for libel.
C)Reply to the customer's post within 24 hours.
D)Ignore the comment.

Quizplus · Accepted Answer

It is important to address the customer's concern and show that your company values their feedback. By replying to the customer's post within 24 hours, it shows that your company is actively trying to resolve any issues and improve the customer's experience. Deleting the comment or ignoring it can further frustrate the customer and potentially damage your company's reputation. Filing a lawsuit is not an appropriate response to negative feedback as it can further harm the company's image and may not be a valid legal action.

A Customer Has Posted a Negative Comment on Your Company's