Which of the following statements about complaint messages is least accurate?
A)If the goal of your complaint letter is to change something, then persuasion is necessary.
B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C)Anger and emotion are effective persuaders in complaint messages.
D)Some complaint messages just vent anger.

Question

Which of the following statements about complaint messages is least accurate? 
A)If the goal of your complaint letter is to change something, then persuasion is necessary.
B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C)Anger and emotion are effective persuaders in complaint messages.
D)Some complaint messages just vent anger.

Quizplus · Accepted Answer

Anger and emotion can make a message less effective as the recipient may not take it seriously or may become defensive. It is important to present a logical case with clear facts and a reasonable request to increase the chances of a successful outcome.

Which of the Following Statements About Complaint Messages Is Least