Lovelock has suggested that the transformation of the service economy comes under five headings. Which of the following is NOT one of these headings?
A) Business trends
B) Social changes
C) Government regulation
D) Internationalisation
E) None of the above
Correct Answer:
Verified
Q2: The SERVQUAL model has five elements of
Q3: Gronroos (1990), in his Nordic model concentrated
Q4: Which of the following could be identified
Q5: Which of the following could NOT be
Q6: One of the unique characteristics of services
Q8: Services products have four key marketing characteristics
Q9: Services products are different from physical goods,
Q10: The SERVQUAL model identifies five components of
Q11: Discuss ways in which the internet can
Q12: Because services cannot be saved or stored,
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