Melissa knows that when she goes to the dentist she must make an appointment, show up on time, bring proof of insurance, and have her teeth cleaned before any other dental services will be performed. With respect to her visit to the dentist, Melissa has learned a schema known as a(n) ________.
A) service script
B) evoked set
C) proposition
D) elaborative rehearsal

Question

Quizplus · Accepted Answer

A service script is a schema that describes the sequence of events an individual expects to occur in a service situation, like a visit to the dentist. It includes the steps or procedures involved in the service, such as making an appointment, showing up on time, bringing necessary documents, and receiving specific services in a particular order.

Melissa Knows That When She Goes to the Dentist She