Gisele, an office manager, decides to use the technique of "confront, contain, and connect" to deal with Jimmy, a clerk who is in an explosive, angry mood. To implement contain, Gisele will ________.
A)brings Jimmy to a conference room away from the center of activities
B)demand that Jimmy see a psychiatrist immediately
C)tells Jimmy that his behavior will not be tolerated
D)asks Jimmy, "How can we make you happier?"

Question

Quizplus · Accepted Answer

To implement contain, Gisele needs to remove Jimmy from the center of activities and bring him to a quieter, more private location where he can calm down. Option B is not appropriate as Gisele is not qualified to make such a demand. Option C may escalate Jimmy's anger, and option D is not effective in containing his outburst.

Gisele, an Office Manager, Decides to Use the Technique of "Confront