Banquet manager Juan delivers a "wow" experience to a customer when he ________.
A)asks the customer to fill out a lengthy customer survey
B)adds a surcharge to the bill
C)gives everyone attending the banquet a bottle of water
D)provides the customer with an unusually sensitive and warm surprise

Question

Quizplus · Accepted Answer

Providing a customer with an unusually sensitive and warm surprise is likely to exceed their expectations and create a "wow" experience. Asking the customer to fill out a lengthy customer survey or adding a surcharge to the bill are unlikely to create a positive experience. Giving everyone attending the banquet a bottle of water may be a nice gesture, but it may not be enough to create a "wow" experience on its own.

Banquet Manager Juan Delivers a "Wow" Experience to a Customer