Sales representative Carlos is fluent in English and Spanish. So when a customer with a Spanish accent talks to him in English, according to a recommendation in the human relations text he should respond to her only in Spanish.

Question

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The recommendation in the human relations text is to speak in the same language as the customer, regardless of their accent. So if the customer is speaking to Carlos in English, he should respond in English.

Sales Representative Carlos Is Fluent in English and Spanish