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Tanya Is a Sales Representative for a Software Developer for Organizations

Question 47

Multiple Choice

Tanya is a sales representative for a software developer for organizations. Tanya engages in proactive customer service performance when dealing with a customer when she ________.


A) explains that her company's software is too advanced for the company's computer system
B) offers the potential customer a rebate
C) tells the customer to buy now because the software in question will become obsolete in six months
D) demands payment in advance for the company's software

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