Question 1

________ identifies the training employees will need to fill future jobs.

Accepted Answer

C)Strategic goals (perhaps to enter new lines of business or to expand abroad)often mean the firm will have to fill new jobs. Strategic training needs analysis identifies the training employees will need to fill these future jobs.

Question 2

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

Accepted Answer

A)Onboarding is synonymous with employee orientation, which involves providing new employees with the information they need to function. Onboarding also tries to help new employees understand a firm's values and culture.

Question 3

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

Accepted Answer

B)Allowing trainees to work at their own pace, providing adequate practice, and maximizing the similarity between the training situation and the work situation are all techniques that enable trainees to transfer new skills from the training site to the work site.

Question 4

What is the purpose of employee orientation? What role does training play in employee orientation?

Accepted Answer

The answer of What is the purpose of employee orientation?...

Question 5

MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

Accepted Answer

B)Inadequate training can expose employers to negligent training liability. If an employer fails to train adequately and an employee harms a third party, it is likely that the court will find the employer liable.

Question 6

What is the second step in the ADDIE training process?

Accepted Answer

C)The basic analysis-design-develop-implement-evaluate (ADDIE)training process model has been used by training experts for years. The second step of the process is designing the overall training program.

Question 7

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

Accepted Answer

B)Training means giving new or current employees the skills they need to perform their jobs. Training is essential to good management.

Question 8

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Accepted Answer

The length of the employee orientation process depends on the firm and the job. In some cases, onboarding-type programs may take many days, while in other cases, orientation consists of showing someone around and making introductions.

Question 9

On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?

Accepted Answer

C)Employee orientation or onboarding provides new employees with the basic background information (such as computer passwords and company rules)they need to do their jobs; ideally it should also help them start becoming emotionally attached to and engaged in the firm.

Question 10

What is the final step in the ADDIE training process?

Accepted Answer

A)Evaluating the program is the final step in the training process. After training is complete, employees are often rewarded for using new skills, but not during the training process.

Question 11

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Accepted Answer

Having high-potential employees doesn't guarantee they'll succeed. Instead, they must know what you want them to do and how you want them to do it. If they don't, they will improvise or do nothing useful at all.

Question 12

________ is a detailed study of the job to determine what specific skills the job requires.

Accepted Answer

B)Task analysis is a detailed study of the job to determine what specific skills the job requires. Job descriptions and job specifications are important here because they list the job's specific duties and skills, which are the basic reference points in determining the training required.

Question 13

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

Accepted Answer

C)Using visual aids, providing an overview at the beginning of the session, and organizing information in logical, meaningful units will likely motivate employees. Terms and concepts used during a training session should be familiar to trainees rather than unfamiliar.

Question 14

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Accepted Answer

D)A wage curve is the graphic relationship between the value of the job and the average wage paid for the job. It is unlikely that wage curves would be addressed during orientation..

Question 15

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Accepted Answer

C)During employee orientation, firms try to make the new employee feel welcome and at home and part of the team, make sure the new employee has the basic information to function effectively, help the new employee understand the organization in a broad sense, and start the person on the process of becoming socialized into the firm's culture, values, and ways of doing things. It is less likely that the firm would help employees join a labor union.

Question 16

James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?

Accepted Answer

A)Task analysis is a detailed study of the job to determine what specific skills-like Java (in the case of a Web developer)or interviewing (in the case of a supervisor)-the job requires.

Question 17

Which of the following will most likely occur during the third step of the ADDIE training process?

Accepted Answer

B)The basic analysis-design-develop-implement-evaluate (ADDIE)training process model has been used by training experts for years. The third step, developing the course, involves assembling and creating the training materials.

Question 18

Which of the following would most likely occur during the fourth step of the ADDIE training process?

Accepted Answer

A)The basic analysis-design-develop-implement-evaluate (ADDIE)training process model has been used by training experts for years. The fourth step involves providing the training to a targeted employee group. Training methods vary but may include on-the-job training or online training.

Question 19

What is the first step in the ADDIE training process?

Accepted Answer

C)The gold standard of training programs is the basic analysis-design-develop-implement-evaluate (ADDIE)training process model that training experts have used for years. The first step is to analyze the training need.

Question 20

Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

Accepted Answer

D)Employers should confirm the applicant/employee's claims of skill and experience, provide adequate training (particularly where employees use dangerous equipment), and evaluate the training to ensure that it's actually reducing risks. Paying employees for training will not necessarily protect an employer.

Quiz 8: Training and Developing Employees