Emotional labour is defined as any situation in which
A) you begin to feel burned out from facing too many customers in one day.
B) you don't realize that your emotions are causing you to act differently toward someone than you had intended.
C) you get upset with customers at times when you are supposed to remain calm.
D) All of the answers are correct.
E) None of the answers represent the emotional labour definition.
Correct Answer:
Verified
Q148: Emotional intelligence includes the ability to
A)encourage confrontation.
B)avoid
Q149: Which of these statements about emotional labour
Q150: Which of the following types of people
Q151: Involves modifying behaviour to be consistent with
Q152: Managing our emotions and the emotions of
Q154: Emotional labour refers to
A)the tendency to change
Q155: Management of others' emotions is
A)the opposite of
Q156: Self-awareness is the _ level of _
A)highest;
Q157: Which of these jobs would normally require
Q158: Emotional dissonance occurs when
A)we work with someone
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents